1 · Agreement
These terms govern your access to and use of the Meridian observability console, its APIs, ingest endpoints, and any related documentation and support (together, the “Service”). By creating an account, ingesting data, or otherwise using the Service, you agree to these terms on behalf of the organisation you represent.
If you do not have authority to bind that organisation, you may not accept these terms or use the Service.
2 · Accounts and access
You are responsible for the credentials issued to your workspace and for all activity that occurs under them. Access is licensed per seat as described in your plan; seats may be reassigned between people but may not be shared concurrently.
You must notify us promptly if you believe a credential has been exposed. We will assist with rotation at no cost.
3 · Plans, billing, and trials
Plans are billed annually in advance unless your order form states otherwise. Trials run for thirty days and require no payment method to begin. At the end of a trial, data is retained for a further thirty days and then deleted unless a plan is started.
Fees are exclusive of taxes. We do not charge per host, per metric, or for overage against the seat count stated in your plan; if your usage materially exceeds the plan’s scope we will contact you before any change takes effect.
4 · Your data
Telemetry you send to the Service — logs, metrics, traces, and associated metadata — remains yours. You grant us only the rights necessary to host, process, transmit, and display it in order to operate the Service for you, and to produce aggregate statistics that do not identify you or any individual.
You are responsible for what you send. You must not transmit special categories of personal data, payment card numbers, or credentials through telemetry fields, and you should scrub or hash such values before ingest.
5 · Acceptable use
- Do not attempt to gain unauthorised access to the Service, other tenants, or its underlying infrastructure.
- Do not use the Service to store or distribute unlawful content, or to conduct activity that violates the rights of others.
- Do not resell, sublicense, or provide the Service to third parties except as agreed in writing.
- Do not benchmark the Service for publication without giving us an opportunity to review the methodology.
- Do not circumvent rate limits, quotas, or access controls.
6 · Availability and service levels
The availability commitment applicable to your plan is stated on the pricing page and in your order form. Where a commitment applies, service credits are the sole and exclusive remedy for a failure to meet it. Scheduled maintenance is announced in advance and excluded from the calculation.
7 · Confidentiality
Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will protect that information with at least the care it applies to its own, and will use it only to perform under these terms.
8 · Intellectual property
We retain all rights in the Service, including its software, interfaces, and documentation. You retain all rights in your data. Feedback you choose to give us may be used without restriction or obligation, and will not be treated as your confidential information.
9 · Term and termination
These terms run for the duration of your subscription. Either party may terminate for material breach that is not cured within thirty days of written notice. On termination we will make your data available for export for thirty days, after which it is deleted from active systems and, within a further ninety days, from backups.
10 · Warranties and liability
The Service is provided with reasonable skill and care. To the maximum extent permitted by law, all other warranties are excluded. Neither party is liable for indirect or consequential loss, and each party’s aggregate liability is limited to the fees paid or payable in the twelve months preceding the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.
11 · Changes
We may update these terms to reflect changes to the Service or to legal requirements. Where a change materially reduces your rights we will give at least thirty days’ notice before it takes effect, and you may terminate without penalty during that period.
12 · Contact
Questions about these terms can be sent to the address listed in the footer of this site, addressed to the legal team at Meridian Co.